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Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, high-volume periods, or due to circumstances outside our control.

Our handmade wax melts ship from Ohio within 2 business days and usually arrive 2–5 business days after shipping via USPS Ground Advantage. For other items, estimated U.S. delivery is typically 8–12 business days after your order has been processed. Delivery times shown at checkout are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, fulfillment location, shipping carrier, holidays, weather, or other circumstances outside our control. For Christmas delivery, order Christmas gifts and décor by December 1.

Some products may be fulfilled by different suppliers or fulfillment centers. If your order contains multiple items, they may arrive in separate packages and at different times.

We offer free standard shipping on all U.S. orders.

We accept return requests within 30 days of delivery.

Items returned because you changed your mind must be unused and in their original condition. Wax melts can be returned only if the pack is unopened. You are responsible for the cost of return shipping on change-of-mind returns. Please contact us before sending anything back so we can provide the correct return instructions. Do not send a return to the address on your package unless we tell you to do so.

If your item arrives damaged, defective, incorrect, or with items missing, contact us within 30 days of delivery. Include your order number and clear photos or video of the issue when applicable. We will review the issue and arrange a replacement or refund. You will not pay return shipping for a damaged, defective, or incorrect item. If the item needs to be sent back, we will cover the cost or provide a prepaid label.