Refund policy

RETURN & REFUND POLICY

We accept return requests within 30 days of delivery. To start a return, email us at support@theusefulspot.com with your order number and the item you would like to return.

Items returned because you changed your mind must be unused and in their original condition. Wax melts can be returned only if the pack is unopened. You are responsible for the cost of return shipping on change-of-mind returns. Please contact us before sending anything back so we can provide the correct return instructions. Do not send a return to the address on your package unless we tell you to do so.

If your item arrives damaged, defective, incorrect, or with items missing, contact us within 30 days of delivery. Include your order number and clear photos or video of the issue when applicable. We will review the issue and arrange a replacement or refund. You will not pay return shipping for a damaged, defective, or incorrect item. If the item needs to be sent back, we will cover the cost or provide a prepaid label.

Once we receive and inspect an approved return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. The time it takes for the refund to appear after that depends on your bank or payment provider.

If you have not received an approved refund, please contact us at support@theusefulspot.com.